Explore How Your Organization Can Be More Effective

Assess challenges and opportunities and discover how to address them using Lean, Design Thinking and Systems Thinking.

Common challenges:

  • Restructuring due to M&A or divestiture
  • Entering/leaving markets
  • Need to innovate faster
  • Reducing time to market
  • Changing business models
  • Desire to execute better
  • Growth obstacles
  • Customer satisfaction issues
  • Poor employee engagement and retention
  • Unhealthy organizational cultures
  • Leadership skills

Industries include:

  • IT Services
  • Enterprise Software
  • Online Media
  • Game Development
  • Aerospace & Defense
  • Web Development
  • Medical Devices
  • Process Control
  • Consumer Electronics

Process Overview

A collaborative process combines outside expertise with the knowledge and creativity of your own people.

  1. Select Exploration Team

  2. The exploration process requires joint participation and ownership. Depending on your situation, challenges and opportunities we will ask the client organization to appoint a small team to work with us. This team often includes the CEO.

  3. Discovery

  4. Our first step is to gather information from and with your team. We want to get a clear picture of where you have been, how things are going now, and where you are trying to get to. We will review information you send us as well as conduct interviews for more perspectives. We may speak with your employees, managers, customers, suppliers, partners and even board members as appropriate. We may also use an employee survey to assess your culture. Where external data is available we will work to compare you with other organizations so you know where you stand. Once we have finished gathering information, we will present a preliminary overview of the facts as we have been able to uncover them so far.

  5. Education

  6. Our process is collaborative and we want to transfer knowledge of the tools and methods we use to your team.  We spend a day to teach your team the basics of the Lean Systems Framework (LSF). The LSF extends traditional Lean with models and methods for modern knowledge work, systems thinking and design thinking. The knowledge transfer can be done on-site or remotely as a series of online sessions. We will use your own organization and your specific challenges as examples in the training.

  7. Develop Solution Scenarios

  8. In the final stage the process, we work with your team to develop possible scenarios for how your challenges can be met using various aspects of Lean, Systems Thinking and Design Thinking. The scenarios take into account your organization’s change capacity, but may also include steps you can take to increase your change capacity so you can evolve faster.

Changing business models, accelerating service delivery


Mobiletech, a fast-growing Scandinavian web development agency, had built a local client base as well as began an expansion into the US marketplace. The company specialized in helping its clients develop Mobile-friendly versions of their existing web sites. Over time the company had developed advanced tools to help automate this process, and it began an effort to move from a services-based to a product-based business model. Mobiletech’s leadership also wanted to improve the speed and profitability of its service delivery model.


LSI provided a series of online educational seminars on Lean and Systems Thinking to Mobiletech’s leadership team, reviewed financial information and business plans, and interviewed leadership team members.  We jointly developed an approach for how to transition to a product-focused business model by redesigning the product and service delivery systems using Lean principles, followed by the use of Kaizen to continuously improve service delivery. The improved performance of the service delivery system could then be used to fuel the product development effort.

Contact us to schedule an initial conversation.