Lean Training and Coaching for Knowledge-Intensive Organizations

Lean Leadership (2 days)

Lean Leadership is a style of leadership that emphasizes organizational transformation as well as individual growth and development. This course is an interactive mix of case studies, presentation, exercises and role-playing. Participants will be given pre-work and homework focused on real-world challenges they face in their organizations.

Topics covered include:

  • The purpose and key competencies of leadership
  • Leadership styles and what makes Lean Leadership different
  • Visioning and goal-setting – what makes a compelling destination?
  • Facilitating goal-setting and visioning
  • Evaluating your Leadership Capital (credibility)
  • Why should they follow?  Strategies for Motivation and Persuasion
  • Investing and Building Leadership Capital
  • Conflict Resolution
  • Coaching Followers
  • Coaching Yourself

Coaching Process

Lean Leadership competency is best developed through practice and feedback. Our coaching process uses a continuous improvement method analogous to what you would use to improve organizational performance.  The purpose of the process is to build leadership competencies and transition behaviors to adopt a Lean Leadership style.

In each session we reflect on what the participant has observed since the last time, and review goals in order to identify obstacles and problems. We work with the participant to develop potential solutions, which are then enacted   and reviewed in the next session.

Kaizen for Leaders (1 day)

This course provides a detailed overview of how Kaizen works and what leaders must do to facilitate organizational learning.  We cover leadership behaviors, motivation, goal-setting and analytics – how to measure and understand the performance of your Organizational Learning System.

Kaizen for Practitioners (2 days)

In this hands-on course we cover the essential skills needed to organize and perform Kaizen activities.  Participations will work on real-life problems in their own organizations.  We cover all the problem-solving methods in the Lean Systems Framework except for the Kaikaku (Organization Design) method, which is covered in a separate course:

  • A3 (Toyota’s classical method)
  • JDI (“just do it” – for trivial problems that don’t require causal analysis)
  • DX (Differential Diagnosis, suitable for complex problems)
  • QDEA (Question-Design-Experiment-Adapt, converting questions into hypotheses and testing them)
  • World Mapping (used for broad-discovery of facts, trends, etc.)

Kaikaku – Organizational Design (3 days)

This course introduces the Lean Systems Framework’s Kaikaku method, which is used to design and redesign organizations. Kaikaku is appropriate when incremental performance improvements are inadequate or when an organization has to restructure due to M&A integration, divestitures or rapid scaling or downsizing.

Topics covered include:

  • Composing a change team
  • Facilitator and participant preparation
  • Setting goals for an organizational design effort
  • Overview of the Lean Systems Framework models
  • Organizations and ecosystems as systems of systems
  • Mapping existing organizations in five dimensions
    • Value Stream Architecture
    • Information Architecture
    • Organization Architecture
    • Product Architecture
    • Social Architecture
  • Assessing organizational performance
    • Flow impediments and their causes
    • Uncovering conflicts and misalignments
    • The view of the customer
    • Strategic direction
    • Culture
  • Designing and specifying organizations
    • Design trade-offs
    • Implementation risks
    • Describing design solutions in five dimensions
  • Rapid implementation planning and execution
  • Soliciting feedback and help outside the change team
  • Presenting the new organization design
  • Transitioning to Kaizen for ongoing improvement

Lean Product Development (2 days)

This course shows how a Lean Product Development System functions and covers key practices for rapidly developing products that deliver verifiable and quantifiable customer value.  Organizations employing these practices are routinely able to cut their time-to-market by 50-70%.

Topics covered include:

  • Developing a product vision
  • Setting quantifiable product goals – Design Targets
  • Concurrent Set-Based Engineering – developing competing solutions
  • Component Reuse
  • Knowledge Management and Information Architecture in Lean Product Development
  • Designing and running experiments to validate customer value
  • Reframing testing from defect focus to generating information for decision-making
  • Scaling Lean Product Development with multiple teams, locations and organizations
  • Integrating Design Thinking in Lean Product Development


Let’s talk.

If your organization has already embarked on a Lean Transformation or needs support for doing so, we will be glad to help.

Contact us